If your package was lost, undelivered or damaged, please check your order's shipping and see below. You can report to us via our email address (
[email protected]) or submit a ticket to our
support center. For damaged items, we recommend to attach to your message several photos of the item that show the damage clearly. For undelivered packages, please check first with your neighbors/roommates/family members if they received your package.
| Shipping Method
|
Time Period to Report Loss or Damage |
Options
|
| DHL
|
Within one month after the package was shipped
|
Receive a refund or request for another package or replacement parts to be sent
|
| EMS
|
Within two months after the package was shipped
|
Receive a refund or request for another package or replacement parts to be sent
|
| Basic Airmail
|
N/A |
This shipping method is not insured
|
| Registered SAL
|
Within 3-4 months after the package was shipped
|
Receive a refund or request for another package or replacement parts to be sent
|
| UPS
|
Within one month after the package was shipped
|
Receive a refund or request for another package or replacement parts to be sent
|
| USPS (except Priority Mail Express International)
|
N/A
|
This shipping method is not insured
|
| USPS Priority Mail Express International
|
Within two months after the package was shipped
|
Receive a refund or request for another package or replacement parts to be sent
|
