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Who delivers my order? Is it J-List?

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Besides DHL and UPS, your local post office delivers your package. J-List prepares and packs your order then hands over the package to Japan Post/USPS who will then send it to your country. Once the package arrives at your country, your local post office will deliver it to your address.

When a package leaves J-List, there is pretty much nothing we can do to affect it such as cancelations, address changes/redirections, or speed up the delivery. Please forward your concerns or complaints to your local post office, see list below.

Note: If your country is not listed please use Japan Post site to track your order or contact us and let us know your country's postal service and contact details so we can add it to the list. We also welcome any corrections.

Country Postal Service Tracking Site Phone Number
Argentina Correo Argentino https://www.correoargentino.com.ar (011) 4891 9191
Australia Australia Post https://auspost.com.au (EMS only) 13-7678
Austria Austrian Post https://www.post.at 0800 010 100
Belgium bpost http://www.bpost.be/nl/home  
Brazil Correios http://www.correios.com.br  
Canada Canada Post https://www.canadapost.ca/cpc/en/home.page (EMS only) 1-866-607-6301
Chile Correos Chile https://www.correos.cl/SitePages/home.aspx 600 950 2020
Czech Republic Česká Pošta https://www.postaonline.cz 840 111 244
Denmark PostNord https://www.postnord.dk +45 70 70 70 30
El Salvador Correos El Salvador https://www.correos.gob.sv (503) 2527-7600
Finland posti https://www.posti.fi/private/ +358 600 94320
France La Poste https://www.laposte.fr (SAL only) 3631
France chronopost https://www.chronopost.fr/fr/envoyer-international#/step-home (EMS only) +33 (0)969 391 391
Germany Deutsche Post https://www.deutschepost.de (SAL only) +49 2284333111
Germany DHL Germany https://www.dhl.de/en/privatkunden.html (EMS only) +49 610376560
Greece Hellenic Post https://www.elta.gr (+30) 800-11-82000
210 3353777
210 3353100
Guam United States Postal Service https://www.usps.com 1-800-ASK-USPS
Hong Kong Hong Kong Post https://www.hongkongpost.hk/en/home/index.html (852) 2723 3454
Hungary Magyar Posta https://www.posta.hu +36-1-767-8282
Iceland POSTURINN https://www.postur.is 580 1000
India India Post https://www.indiapost.gov.in/VAS/Pages/IndiaPosthome.aspx 1800 266 6868
Indonesia Indonesian Post http://ems.posindonesia.co.id 161
Ireland An Post https://www.anpost.com 353 (1) 705 7600
Italy Poste Italiane https://www.poste.it 803.160
Japan Japan Post https://www.post.japanpost.jp/index_en.html  
Malaysia Pos Malaysia https://www.pos.com.my 1-300-300-300
Mexico Correos de Mexico https://correosdemexicorastreo.mx/ (55) 57297600
01800 701 7000
Netherlands PostNL https://www.internationalparceltracking.com/ 0031 (0)88 22 55 629
New Zealand New Zealand Post https://www.nzpost.co.nz/tools/tracking 0800 501 501
Norway posten https://www.posten.no 22 03 00 00
Peru Serpost http://www.serpost.com.pe/Principal.jsp 5115110
Philippines PHL Post https://www.phlpost.gov.ph 288-7678 (EMS only)
Poland Pocztex http://www.pocztex.pl 804 104 104
Portugal CTT Expresso http://www.cttexpresso.pt/home/index.html 707 200 118
Puerto Rico United States Postal Service https://www.usps.com 1-800-ASK-USPS
Reunion chronopost https://www.chronopost.fr/fr/envoyer-international#/step-home +33 (0)969 391 391
Russia Russia Post https://www.pochta.ru 8-800-1-000-000
Singapore Singapore Post https://www.singpost.com +65 6222 5777
South Africa Post Office South Africa https://www.postoffice.co.za/index.html 0860 111 502
South Korea Korea Post http://www.koreapost.go.kr +82-44-200-8114
Spain Correos https://www.correos.es 902197197
Sweden postnord https://www.postnord.se 0771-33 33 10
Switzerland Swiss Post https://www.post.ch +41 848 888 888
Taiwan Chunghwa Post https://www.post.gov.tw/post/internet/index.jsp +886-2-2321-4311
+886-2-2392-1310
+886-2-2393-1261
+886-2-2321-3625
Thailand Thailand Post http://track.thailandpost.co.th/tracking/default.aspx 02-831-3600
1545
United Kingdom Royal Mail https://www.royalmail.com (SAL only)  
United Kingdom ParcelForce https://www.parcelforce.com (EMS only) 0344-800-4466
United States United States Postal Service https://www.usps.com 1-800-ASK-USPS


For customers using DHL express, you can change your order's delivery address, schedule a delivery date, leave the package to a neighbor, or pick up your package at a DHL locker using DHL's On Demand Delivery. You can also call customer service for issues with delivery (see below).

Country On Demand Delivery Phone Number
Australia https://delivery.dhl.com/on-demand-delivery.xhtml?ctrycode=AU +61 738457850
Canada https://delivery.dhl.com/on-demand-delivery.xhtml?ctrycode=CA +1 9056731345
Chile https://delivery.dhl.com/on-demand-delivery.xhtml?ctrycode=CL +1 317 554 5191
Denmark https://delivery.dhl.com/prg/on-demand-delivery.xhtml?ctrycode=DK +45 70345345
France https://delivery.dhl.com/prg/on-demand-delivery.xhtml?ctrycode=FR +33 472613098
Germany https://delivery.dhl.com/prg/on-demand-delivery.xhtml?ctrycode=DE +49 610376560
Greece https://delivery.dhl.com/prg/on-demand-delivery.xhtml?ctrycode=GR +30-210-989 0000
Guam   646-1765
Hong Kong https://delivery.dhl.com/on-demand-delivery.xhtml?ctrycode=HK +852 2400 3388
India https://delivery.dhl.com/on-demand-delivery.xhtml?ctrycode=IN 1800 111 345 (toll free)
Indonesia https://delivery.dhl.com/on-demand-delivery.xhtml?ctrycode=ID +62-21-7917-3333
0800-1-333-333
Mexico https://delivery.dhl.com/on-demand-delivery.xhtml?ctrycode=MX +52 (55) 5345 7000
Myanmar https://delivery.dhl.com/on-demand-delivery.xhtml?ctrycode=MM +95(1)750 7471
New Zealand https://delivery.dhl.com/on-demand-delivery.xhtml?ctrycode=NZ 0800 800 020
Philippines https://delivery.dhl.com/on-demand-delivery.xhtml?ctrycode=PH +632 88117000
Puerto Rico https://delivery.dhl.com/on-demand-delivery.xhtml?ctrycode=PR 1-800-225-5345
Singapore https://delivery.dhl.com/on-demand-delivery.xhtml?ctrycode=SG +65 31290233
South Korea https://delivery.dhl.com/on-demand-delivery.xhtml?ctrycode=KR 1588-0001
Taiwan https://delivery.dhl.com/on-demand-delivery.xhtml?ctrycode=TW 0800-769-888 (toll free)
Ukraine https://delivery.dhl.com/prg/on-demand-delivery.xhtml?ctrycode=UA +38 093 177 18 18
United Kingdom https://delivery.dhl.com/prg/on-demand-delivery.xhtml?ctrycode=GB +44 1332816960
United States https://delivery.dhl.com/on-demand-delivery.xhtml?ctrycode=US 1-800-225-5345
Venezuela https://delivery.dhl.com/on-demand-delivery.xhtml?ctrycode=VE 0800 2255345
Vietnam https://delivery.dhl.com/on-demand-delivery.xhtml?ctrycode=VN 1800 1530

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