Besides DHL and UPS, your local post office delivers your package. J-List prepares and packs your order then hands over the package to Japan Post/USPS who will then send it to your country. Once the package arrives at your country, your local post office will deliver it to your address.
When a package leaves J-List, there is pretty much nothing we can do to affect it such as cancelations, address changes/redirections, or speed up the delivery. Please forward your concerns or complaints to your local post office, see list below.
Note: If your country is not listed please use Japan Post site to track your order or contact us and let us know your country's postal service and contact details so we can add it to the list. We also welcome any corrections.
| Country | Postal Service | Tracking Site | Phone Number |
| Argentina | Correo Argentino | https://www.correoargentino.com.ar | (011) 4891 9191 |
| Australia | Australia Post | https://auspost.com.au (EMS only) | 13-7678 |
| Austria | Austrian Post | https://www.post.at | 0800 010 100 |
| Belgium | bpost | http://www.bpost.be/nl/home | |
| Brazil | Correios | http://www.correios.com.br | |
| Canada | Canada Post | https://www.canadapost.ca/cpc/en/home.page (EMS only) | 1-866-607-6301 |
| Chile | Correos Chile | https://www.correos.cl/SitePages/home.aspx | 600 950 2020 |
| Czech Republic | Česká Pošta | https://www.postaonline.cz | 840 111 244 |
| Denmark | PostNord | https://www.postnord.dk | +45 70 70 70 30 |
| El Salvador | Correos El Salvador | https://www.correos.gob.sv | (503) 2527-7600 |
| Finland | posti | https://www.posti.fi/private/ | +358 600 94320 |
| France | La Poste | https://www.laposte.fr (SAL only) | 3631 |
| France | chronopost | https://www.chronopost.fr/fr/envoyer-international#/step-home (EMS only) | +33 (0)969 391 391 |
| Germany | Deutsche Post | https://www.deutschepost.de (SAL only) | +49 2284333111 |
| Germany | DHL Germany | https://www.dhl.de/en/privatkunden.html (EMS only) | +49 610376560 |
| Greece | Hellenic Post | https://www.elta.gr | (+30) 800-11-82000 210 3353777 210 3353100 |
| Guam | United States Postal Service | https://www.usps.com | 1-800-ASK-USPS |
| Hong Kong | Hong Kong Post | https://www.hongkongpost.hk/en/home/index.html | (852) 2723 3454 |
| Hungary | Magyar Posta | https://www.posta.hu | +36-1-767-8282 |
| Iceland | POSTURINN | https://www.postur.is | 580 1000 |
| India | India Post | https://www.indiapost.gov.in/VAS/Pages/IndiaPosthome.aspx | 1800 266 6868 |
| Indonesia | Indonesian Post | http://ems.posindonesia.co.id | 161 |
| Ireland | An Post | https://www.anpost.com | 353 (1) 705 7600 |
| Italy | Poste Italiane | https://www.poste.it | 803.160 |
| Japan | Japan Post | https://www.post.japanpost.jp/index_en.html | |
| Malaysia | Pos Malaysia | https://www.pos.com.my | 1-300-300-300 |
| Mexico | Mex Post | https://www.portal.correosdemexico.com.mx/portal/ | 800 701 4500 800 701 7000 |
| Netherlands | PostNL | https://www.internationalparceltracking.com/ | 0031 (0)88 22 55 629 |
| New Zealand | New Zealand Post | https://www.nzpost.co.nz/tools/tracking | 0800 501 501 |
| Norway | posten | https://www.posten.no | 22 03 00 00 |
| Peru | Serpost | http://www.serpost.com.pe/Principal.jsp | 5115110 |
| Philippines | PHL Post | https://www.phlpost.gov.ph | 288-7678 (EMS only) |
| Poland | Pocztex | http://www.pocztex.pl | 804 104 104 |
| Portugal | CTT Expresso | http://www.cttexpresso.pt/home/index.html | 707 200 118 |
| Puerto Rico | United States Postal Service | https://www.usps.com | 1-800-ASK-USPS |
| Reunion | chronopost | https://www.chronopost.fr/fr/envoyer-international#/step-home | +33 (0)969 391 391 |
| Russia | Russia Post | https://www.pochta.ru | 8-800-1-000-000 |
| Singapore | Singapore Post | https://www.singpost.com | +65 6222 5777 |
| South Africa | Post Office South Africa | https://www.postoffice.co.za/index.html | 0860 111 502 |
| South Korea | Korea Post | http://www.koreapost.go.kr | +82-44-200-8114 |
| Spain | Correos | https://www.correos.es | 902197197 |
| Sweden | postnord | https://www.postnord.se | 0771-33 33 10 |
| Switzerland | Swiss Post | https://www.post.ch | +41 848 888 888 |
| Taiwan | Chunghwa Post | https://www.post.gov.tw/post/internet/index.jsp | +886-2-2321-4311 +886-2-2392-1310 +886-2-2393-1261 +886-2-2321-3625 |
| Thailand | Thailand Post | http://track.thailandpost.co.th/tracking/default.aspx | 02-831-3600 1545 |
| United Kingdom | Royal Mail | https://www.royalmail.com (SAL only) | |
| United Kingdom | ParcelForce | https://www.parcelforce.com (EMS only) | 0344-800-4466 |
| United States | United States Postal Service | https://www.usps.com | 1-800-ASK-USPS |
For customers using DHL express, you can change your order's delivery address, schedule a delivery date, leave the package to a neighbor, or pick up your package at a DHL locker using DHL's On Demand Delivery. You can also call customer service for issues with delivery (see below).
