You can cancel your order by submitting a ticket
. We recommend to keep things simple with your cancelation request, just give us your order number and say you want it canceled. We understand you have reasons to cancel an order and you do not need to let us know in detail why you are canceling it, to avoid any confusion.
You can cancel your order while it has not shipped yet. Please note that sometimes orders are shipped before the shipping confirmation email has been sent, so please try to cancel earlier rather than later. For orders with the Anonymous Shipping Service, once we've opened the adult toy's packaging, we cannot cancel your order anymore even if it hasn't shipped out yet.