When you login to your J-List/JBOX account, you can view the status of your order. There are different types of statuses, below is an explanation for each status:
I. New
Your order has been paid for and received by us, it is being prepared for shipment. Shipment preparation usually takes 1-2 days but it might be longer if you happen to place an order on a Friday or during weekends.
If your order's status is "New" for a long time, please check first if your order contains a preorder or backordered item, they might be the cause why your order is still processing. If you have confirmed all items are in stock but your order's status is still "New," please contact support.
II. Fulfilled
Your order has left our warehouse and it's in the hands of the courier. It doesn't necessarily mean that your order has been delivered. If your order has tracking, you can track it by logging in to your account and viewing your order. For digital items like JAST USA download games, it means the email with download codes has been sent to your email address. To download your game, go to JAST USA's website and use your download code. For pre-order items, it means the product was released and ready to be added to your shopping cart. You can add the item to your cart through the email we will send to you or login to your account and go to your account dashboard's pre-order section.
III. Cancelled
Your order was canceled because you asked us to cancel it or the items in your order are unavailable(or cannot be shipped) and we have no choice but to cancel it. We issue refunds after cancelling an order but if you don't receive a refund after 5 business days or more since your order got closed, please contact support.
IV. Processing
You have purchased a Pre-Order item that will come out sometime later.
