How can I change the shipping address on my order?

We are usually able to change the shipping address on an order within the first 24 hours after the order has been placed, when support is available (Mon-Fri 8am-5pm JST). If you've placed your order more than 24 hours ago, we might not be able to change it before it goes out.

To get in contact with us to change the shipping address, please submit a ticket.

Note: PayPal customers might notice the shipping address in their PayPal payment prompt on the PayPal website is different from the one that was submitted upon placing their order. The shipping address we use is the one provided on your order, not the one displayed on PayPal.

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