There's an error when I try to checkout

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If you receive an error message when trying to checkout, please do not attempt to try again. Take note of the error message (either type the message in a note or take a screenshot) and see the list below if one of it matches yours, and follow the instructions. If none of the error messages match, please contact support.

I. Transaction failed: Country check failed – fraud suspected

We are unable to ship to your country so your payment is blocked, see list of countries we do not ship to. If your country is not on the list, please contact support immediately and let us know your country.

II. Transaction failed: Address not verified

This is an error involving the billing address, most of the time the billing address in your order didn’t match the billing address of your credit card. Fixing the billing address usually solves the error but there are times it might not work. If it doesn’t work after you have confirmed your billing address is correct, it might be caused by our fraud filter which is sometimes too strict (to prevent fraudulent transactions). We recommend trying another card or using PayPal to checkout.

III. Transaction failed: IP Volume exceeded

This is an error involving the amount of tries placing an order. This is usually coupled with other errors like the address not verified error or transaction normal error. When you have exceeded the allowed number of tries for placing an order, this error shows up. We placed this limitation on the website to prevent scammers from trying infinite times until they can find a working credit card. Please try again after 48 hours or more, we recommend contacting your bank and ask them if you have sufficient funds or ask them to let our charges through. You can also contact support.

IV. Transaction failed: Transaction normal

This is a very generic error code that doesn’t tell you what the exact problem is but 2 of the most likely causes are: your card has insufficient funds (for Canadian and Australian customers please note all product prices and shipping cost are in US Dollars) or your bank rejected our charges. We recommend contacting your bank and ask them if you have sufficient funds or ask them to let our charges through. You can also contact support.
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