If you tried the password reset feature and didn't receive an email(after checking your spam/junk folder), then there might be several reasons why it didn't work.
1. When you registered your email address, there was a typo in it. Please contact support and let us know the details of your account: name, address, order number, etc.
2. You have used another email to register. Please contact support and let us know the details of your account: name, address, order number, etc.
3. Your account might have been deleted because it was too old or it was inactive for a long time. Please register again.
4. You don't actually have an account. Please register.
