Where is my order?

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Most products ship from our Japan warehouse within 24 to 48 hours and are shipped according to your chosen shipping method - see details on shipping methods and delivery time.

Please carefully read the email updates we send you to understand the status of your order.

  • You will receive email confirmation when your order ships. Your order's status will be updated on your order history (registered customers only).
  • Depending on the availability and quantity of items, your order might be shipped in several packages. Therefore the whole order might not reach you on the same day or in the same package. Please allow at least one week after the first delivery before contacting us about your order.
  • Some products ship from our San Diego warehouse and will be delivered separately.
  • In some cases, Customs clearance might slow down delivery times, especially in Australia, Italy, and New Zealand. Up to a month is not unusual.
If none of these conditions applies to you, please contact us about your order.

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