Packages shipped via DHL include tracking and insurance as part of the shipping cost. In the event a package does not reach its destination, J-List will send a replacement (depends on stock availability) or refund your order. However, insurance does not cover confiscated packages caused by importing products which are illegal in your country or unclaimed/refused packages. You are responsible for making sure you receive your package, which means researching on your country's import laws and regularly checking your package's tracking and contacting DHL should there be any delivery problems.
Packages shipped via EMS include tracking and insurance as part of the shipping cost. In the event a package does not reach its destination, J-List will send a replacement (depends on stock availability) or refund your order. However, insurance does not cover confiscated packages caused by importing products which are illegal in your country or unclaimed/refused packages. You are responsible for making sure you receive your package, which means researching on your country's import laws and regularly checking your package's tracking and contacting your local post office should there be any delivery problems.
Packages shipped via Priority Mail are shipped "as is" with tracking but no insurance. Once a package has left our offices, liability for successful shipment is assumed by the shipping service provider (USPS). J-List assumes no responsibility for delay, loss or damage of your package within the USPS system. We are unable to issue replacements or refunds for items lost or damaged during transit. Any complaints or claims should be filed with the USPS.
Packages shipped via UPS include tracking and insurance as part of the shipping cost. In the event a package does not reach its destination, J-List will send a replacement (depends on stock availability) or refund your order. However, insurance does not cover confiscated packages caused by importing products which are illegal in your country or unclaimed/refused packages. You are responsible for making sure you receive your package, which means researching on your country's import laws and regularly checking your package's tracking and contacting your local post office should there be any delivery problems.
Packages shipped via First-Class Package International Service and Priority Mail International are shipped "as is" with limited tracking and no insurance. Once a package has left our offices, liability for successful shipment is assumed by USPS and your country's local postal service or shipping provider. J-List assumes no responsibility for delay, loss or damage of your package. We are unable to issue replacements or refunds for items lost or damaged during transit. Any complaints or claims should be filed with your local postal provider.
Packages shipped via Priority Mail Express International include tracking and insurance as part of the shipping cost. In the case a package does not reach its destination, J-List will send a replacement (depends on stock availability) or refund your order. However, insurance does not cover confiscated packages caused by importing products which are illegal in your country or unclaimed/refused packages. You are responsible for making sure you receive your package, which means researching on your country's import laws and regularly checking your package's tracking and contacting your local post office should there be any delivery problems.
Customers who chose a shipping option without tracking and insurance when a shipping option with tracking and insurance is available to them recognize the inherent risks of these shipping methods. As such, you agree to waive your right to claim non-arrival in the event that a delivery does not reach its destination. These shipping options include, but are not limited to Basic Airmail (for shipping from Japan) and USPS (for shipping from San Diego). Conversely, you recognize that choosing a trackable shipping method (DHL, EMS, Registered SAL or UPS) does not incur these risks and by accepting a different shipping option you are accepting those inherent risks.
The recipient is the importer of record and must comply with all laws and regulations of the destination country. Customers are responsible for understanding the importation regulations of the shipping address they specify on their order. Orders may be subject to import taxes, customs duties and fees levied by the destination country. These fees are not included in the shipping cost on checkout so the recipient may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. These charges must be borne by the recipient; we have no control over these charges and can't predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
