What kinds of shipping methods are available?

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SHIPPING FROM OUR JAPAN WAREHOUSE (WORLDWIDE)

All packages shipped from Japan use the Japanese Postal Service. You may choose Registered SAL shipping, Airmail shipping, EMS shipping, or in some cases Military Airmail.

Airmail

Packages shipped via Airmail are shipped "as is" without tracking and insurance. Once a package has left our offices, liability for successful shipment is assumed by Japan Post and your country's local postal service or shipping provider. J-List assumes no responsibility for delay or loss of your package. We are unable to issue replacements or refunds for items lost in this manner. Any complaints or claims should be filed with your local postal provider.

EMS & Registered SAL

Packages shipped via EMS and Registered SAL include tracking (except for SAL packages going to Australia and Canada) and insurance as part of the shipping cost. In the event a package does not reach its destination, J-List will replace, reship or refund your order.

SHIPPING FROM OUR SAN DIEGO WAREHOUSE (US DESTINATIONS)

All packages shipped from San Diego use either the USPS (United States Postal Service) or UPS (United Parcel Service).

USPS

Packages shipped via US federal mail are shipped "as is" without tracking or insurance. Once a package has left our offices, liability for successful shipment is assumed by the shipping service provider (USPS). J-List assumes no responsibility for delay or loss of your package within the USPS system. We are unable to issue replacements or refunds for items lost in this manner. Any complaints or claims should be filed with the USPS.

UPS

Packages shipped via UPS include tracking and insurance as part of the shipping cost. In the event a package does not reach its destination, J-List will replace, reship or refund your order.

SHIPPING FROM OUR SAN DIEGO WAREHOUSE (INTERNATIONAL)

Economy SAL & Airmail

Packages shipped via SAL and Airmail are shipped "as is" without tracking or insurance. Once a package has left our offices, liability for successful shipment is assumed by USPS and your country's local postal service or shipping provider. J-List assumes no responsibility for delay or loss of your package. We are unable to issue replacements or refunds for items lost in this manner. Any complaints or claims should be filed with your local postal provider.

EMS

Packages shipped via EMS include tracking and insurance as part of the shipping cost. In the case a package does not reach its destination, J-List will replace, reship or refund your order.

LIMITATION OF LIABILITY

Customers who chose a shipping option without tracking and insurance when a shipping option with tracking and insurance is available to them recognize the inherent risks of these shipping methods. As such, you agree to waive your right to claim non-arrival in the event that a delivery does not reach its destination. These shipping options include, but are not limited to, Surface mail and Airmail (for shipping from Japan) or USPS (for shipping from San Diego). Conversely, you recognize that choosing a trackable shipping method (EMS, Registered SAL or UPS) does not incur these risks and by accepting a different shipping option you are accepting those inherent risks.

CUSTOMS, DUTIES & TAXES

The recipient is the importer of record and must comply with all laws and regulations of the destination country. Customers are responsible for understanding the importation regulations of the shipping address they specify on their order. Orders may be subject to import taxes, customs duties and fees levied by the destination country. The recipient may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. These charges must be borne by the recipient; we have no control over these charges and can't predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

SHIPPING FOOD ITEMS

J-List makes sure to send food items that have ample time before the expiration date but if you choose a shipping method that can take up to 90 days to arrive like Surface shipping, J-List will not be held liable for the food items going expired or chocolates melting. We recommend choosing EMS Express or Airmail when shipping food items so they are delivered to you fresh and consumable.

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